Refund policy
Return Period:
- We offer a 100-day return policy from the date your order is delivered.
Eligibility for Return:
- Products must be in the same new condition as when received.
- Must be in original packaging with all labels and protective seals intact.
- Custom-made or personalized items, including products from exclusive collections, are not eligible for return or exchange.
- Items received as part of a promotion must be returned along with the main item, or their value will be deducted from the refund.
Return Process:
- To start a return, please visit our Return Portal in the bottom of our site and follow the instructions.
Return Shipping Costs:
| Country | Return Shipping Cost |
| Australia | 15 AUD |
| Austria | 0 EUR |
| Belgium | 0 EUR |
| Canada | 15 CAD |
| China | 10 USD |
| Croatia | 1 EUR |
| Czechia | 4 EUR |
| Denmark | 0 EUR |
| Estonia | 5 EUR |
| Finland | 0 EUR |
| France | 0 EUR |
| Germany | 0 EUR |
| Greece | 4 EUR |
| Hong Kong | 80 HKD |
| Hungary | 4 EUR |
| Indonesia | 10 USD |
| Ireland | 4 EUR |
| Israel | 20 USD |
| Italy | 4 EUR |
| Japan | 2000 JPY |
| Latvia | 4 EUR |
| Lithuania | 4 EUR |
| Luxembourg | 4 EUR |
| Malaysia | 10 USD |
| Netherlands | 0 EUR |
| New Zealand | 10 USD |
| Norway | 0 NOK |
| Philippines | 10 USD |
| Poland | 3 EUR |
| Portugal | 6 EUR |
| Qatar | 20 USD |
| Romania | 2 EUR |
| Saudi Arabia | 20 USD |
| Singapore | 10 USD |
| Slovakia | 3 EUR |
| Slovenia | 3 EUR |
| South Korea | 14'000 KRW |
| Spain | 5 EUR |
| Sweden | 0 SEK |
| Switzerland | 12 CHF |
| Taiwan | 10 USD |
| Thailand | 10 USD |
| United Arab Emirates | 20 USD |
| United Kingdom | 0 GBP |
| United States | 10 USD |
| Vietnam | 10 USD |
Refunds:
- Refunds are processed to the original method of payment once we receive and inspect the returned item.
Dealer Purchases:
- Items purchased from a dealer cannot be returned or exchanged through our store. Please contact the dealer directly for assistance.
Additional Information:
- Refund processing times may vary. In some regions, it can take up to 10 days for returns to be processed.
- We reserve the right to refuse returns that do not meet our stated conditions for an acceptable return.
Contact Us:
- If you have any questions or need assistance with your return or exchange, please reach out to our customer service team at support@nudient.com.